THE A. LINE FAQ

I want to buy The A. Line as a gift for someone really lucky. Can I have the order shipped directly to them?

Yes we can. Just make sure you enter the details of the special someone you are sending the gift to during the checkout process.

Can I buy The A. Line in any shops?

Currently you can only purchase our product only from our site www.theALine.com. We would encourage you to purchase your products right here, online. 

How can I share my great reviews and constructive feedback with you?

We love seeing where our products end up Tag us in your Instagram pics @thealineus or send us an email to hello@theALine.com.

WHAT IS YOUR CANCELLATION POLICY?

We do not accept cancellations outside of the cancellation window. See Details here.

I CHANGED MY MIND, CAN I GET A REFUND?

Due to these items being very limited and made to order, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct items.

WHAT IS YOUR RETURN POLICY?

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct items. Please see our Policy here.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.

HOW DO I CONTACT CUSTOMER SERVICE?

Please contact us via our email at hello@theALine.com Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.  

We accept Apple Pay and all major credit cards.

DO YOU SHIP INTERNATIONALLY?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.